Terms of Service

Last updated: 2026-05-14 · Applies to all customers and authorized users of the Dark Manager platform operated by DarkEye Industries.

These Terms of Service ("Terms") govern your use of the Dark Manager platform ("the Service"), accessible at darkmanager.com and provided by DarkEye Industries ("we", "us"). By creating an account, provisioning a tenant or accessing the Service, you agree to these Terms.

If you are entering into these Terms on behalf of an organization, you represent that you have authority to bind that organization. References to "you" or "Customer" then mean that organization.

1. The Service

Dark Manager continuously monitors dark-web sources, public credential dumps and structured leak feeds for identities related to the domains you configure. The platform surfaces findings in dashboards, routes alerts according to your configuration, and supports a remediation workflow.

The Service includes a Core License and optional engagements (Spear Phishing Simulation, Credentialed Pentesting, Consulting & Customization) described on our pricing page. Each engagement is governed by an additional statement of work.

2. Account & access

2.1 Eligibility

You must be at least 18 years old and legally able to enter into a contract.

2.2 Credentials

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at [email protected] if you suspect unauthorized access.

2.3 Tenant administration

Within a tenant, designated administrators can create, modify and delete other users. They are responsible for managing access in line with their internal security policy.

3. Subscription, fees & billing

The Core License is priced per active monitored employee per month, with volume tiers detailed on the pricing page. Tiers apply automatically based on the headcount under monitoring during each billing cycle.

Invoices are issued monthly or annually in arrears, depending on the agreed billing cadence.
Payment terms are net-30 unless otherwise stated in the order form.
Optional engagements (OP1, OP2, OP3) are invoiced separately per the statement of work.
Late payment may result in suspension after 15 days written notice.

4. Acceptable use

You agree NOT to:

Monitor domains you do not own or do not have express authorization to monitor.
Use the platform to harass, dox or surveil individuals outside a legitimate corporate security context.
Reverse-engineer, scrape, resell or sublicense the platform without our written agreement (the MSSP & Partner program governs authorized resale).
Attempt to bypass tenant isolation, access other customers' data, or disrupt the service.
Upload illegal content or content that infringes third-party rights.

5. Data ownership & processing

You retain ownership of all data you submit to the Service ("Customer Data"). We act as data processor for that data under the terms described in our Privacy Policy and our Data Processing Agreement (DPA), available on request.

Aggregated and anonymized data may be used by us to improve the platform and to generate sector-wide threat intelligence reports. Such data never identifies your organization without consent.

6. Service level & availability

We target 99.5% monthly uptime for the production console. Scheduled maintenance windows are announced at least 48 hours in advance via the in-app notification system. The Service is provided on an "as available" basis; we make no guarantees beyond the SLA stated in the order form, if any.

7. Confidentiality

Each party will treat the other's non-public business and technical information as confidential and use it only to perform under these Terms. This obligation survives termination for three years.

8. Warranties & disclaimers

We warrant that the Service will perform substantially as described in our documentation. EXCEPT FOR THE LIMITED WARRANTY ABOVE, THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

You acknowledge that dark-web monitoring depends on third-party feeds and that no monitoring service can guarantee detection of every credential leak.

9. Liability

To the maximum extent permitted by law, our aggregate liability arising out of or related to these Terms or the Service will not exceed the fees paid by you for the Service during the twelve (12) months preceding the event giving rise to the claim. Neither party will be liable for indirect, special, incidental, consequential or punitive damages.

10. Indemnification

You will defend and indemnify us against any third-party claim arising from your violation of Section 4 (Acceptable use) or your unauthorized use of the Service.

11. Term & termination

These Terms remain in effect while you have an active account. Either party may terminate for material breach with 30 days written notice and an opportunity to cure. Upon termination, your access ends; data export tools remain available for 30 days, after which Customer Data is deleted per our Privacy Policy retention schedule.

12. Changes

We may amend these Terms with 30 days notice via in-app banner and email. Continued use after the effective date constitutes acceptance. Material changes that disadvantage the Customer give you the right to terminate without penalty within that notice period.

13. Governing law

These Terms are governed by the laws of the European Union member state of incorporation of DarkEye Industries, excluding conflict-of-laws principles. Disputes will be resolved in the competent courts of that jurisdiction, without prejudice to mandatory consumer-protection rights.

14. Contact

General: [email protected]
Legal & contracts: [email protected]
Security incidents: [email protected]